Sometimes, plans change, cravings disappear, or the wait feels too long—whatever the reason, you might find yourself needing to cancel your Domino’s order. But can you cancel it? And if so, how?
The good news is that Domino’s does allow cancellations, but it depends on a few factors: how far along your order is, how you paid, and where you ordered from (Domino’s app, website, or a third-party platform like Zomato or Swiggy). Acting quickly increases your chances of a successful cancellation.
Here’s everything you need to know to cancel a Domino’s order hassle-free.
Can You Cancel a Domino’s Order?
Yes, but whether you can successfully cancel depends on several factors:
✅ Order Status – If your order is still in the early stages of processing, cancellation is usually possible. However, once it moves to the baking or out-for-delivery stage, cancellation becomes difficult or may not be allowed.
✅ Where You Ordered From – Orders placed through Domino’s app or website follow Domino’s cancellation policies, whereas orders made via Zomato or Swiggy must be cancelled through those platforms, which have their own rules.
✅ Payment Method –
- Online Payments (UPI, credit/debit cards, wallets): Refunds may take 5-7 business days to process.
- Cash on Delivery (COD): If you haven’t paid yet, cancellation is easier. However, if prepaid, you may need to follow up with customer support for a refund.
✅ Store Policies – Some Domino’s outlets may allow cancellations even if the order is being prepared, while others may strictly refuse once the process has started. Calling the store directly is often the quickest way to find out if cancellation is possible.
⏳ Quick Tip: If you need to cancel, act fast! The earlier you request it, the better your chances of success.
How to Order Food in Train from Zomato?
Domino’s Free Cancellation Policy for Delays
If your order is running late, Domino’s has a free cancellation policy:
🕒 Regular Days – If your food isn’t delivered within 60 minutes, you can cancel and get a full refund.
🕒 Festival & Peak Days – During rush periods (e.g., New Year’s Eve, Ganesh Chaturthi), the time limit extends to 90 minutes.
To request a refund for a delayed order:
- Call the Domino’s store handling your order.
- Explain that the order exceeded the promised time.
- Request cancellation and a refund.
If the store refuses, you can escalate the issue to Domino’s customer support through the app, website, or their helpline.
How to Cancel a Domino’s Order
A. Cancelling via the Domino’s App or Website
If you placed your order directly on the Domino’s app or website, you may have an option to cancel before it enters the preparation stage. Here’s what you need to do:
1️⃣ Open the Domino’s App or Website
- Launch the Domino’s app on your phone, or visit the official website.
- Ensure you are logged in to your account.
2️⃣ Go to “My Orders” or “Order History”
- On the app, tap on the menu icon (usually three horizontal lines in the top-left corner).
- Select “My Orders” or “Order History” to view ongoing and past orders.
3️⃣ Check if the “Cancel Order” Option is Available
- If your order is still in the early processing stage, you will see a “Cancel Order” button next to it.
- If the order has moved to “Baking” or “Out for Delivery,” the option may no longer be available.
4️⃣ Confirm Cancellation
- Click on “Cancel Order” and follow the on-screen prompts.
- You may need to select a reason for cancellation.
5️⃣ Check Refund Status
- If your payment was made online, the refund will be processed automatically and may take 5-7 business days to reflect in your bank account or wallet.
- If you paid via Cash on Delivery (COD) and the order was unpaid, no further action is needed.
⚠️ Important Notes:
✔ If the “Cancel Order” option is not available, you will need to call the store directly.
✔ If the order was placed as a guest (without logging in), online cancellation might not be possible—call the store instead.
B. Cancelling by Calling the Store
If you don’t see the Cancel Order button on the app or website, or if your order has already moved to the preparation stage, calling the store directly is your best option.
Here’s how to do it:
1️⃣ Find the Contact Number of the Domino’s Store
- Open your Domino’s app or email confirmation to find the store handling your order.
- The store’s contact number is usually listed in the order details.
2️⃣ Call the Store Immediately
- Dial the store’s phone number and select the customer service option if required.
- Avoid delays—once the order is baking or out for delivery, cancellation becomes difficult.
3️⃣ Request Cancellation
- Politely explain that you need to cancel your order.
- Provide order details, including:
- Order number (found in your email/app).
- Your registered phone number.
- Payment method (Cash on Delivery or Online Payment).
4️⃣ Ask for Confirmation of Cancellation
- Request the staff to confirm cancellation on the system.
- If they approve, ask for a cancellation reference number or confirmation message.
5️⃣ Follow Up on Refund
- If you paid online, confirm when the refund will be processed.
- Refunds usually take 5-7 business days to reflect in your original payment method.
⚠️ Important Notes:
✔ Some stores may refuse cancellation if the order is already in preparation.
✔ If your order is delayed beyond 60 minutes (regular days) or 90 minutes (festival days), you are eligible for a full refund.
How to Cancel a Domino’s Order via Zomato or Swiggy
If you ordered Domino’s through Zomato or Swiggy, you cannot cancel directly through Domino’s. Instead, you must request cancellation through the respective platform. The chances of cancellation depend on whether the restaurant has started preparing your food.
Here’s how to cancel your Domino’s order on Zomato and Swiggy:
A. Cancelling via Zomato
If you placed your Domino’s order through Zomato, follow these steps to request cancellation:
1️⃣ Open the Zomato App
- Launch the Zomato app on your phone.
- Ensure you are logged into your Zomato account.
2️⃣ Go to “Orders”
- Tap on the profile icon (usually at the bottom right).
- Select “Your Orders” to view your ongoing and past orders.
3️⃣ Select the Active Domino’s Order
- Find the Domino’s order you want to cancel.
4️⃣ Tap on “Help” or “Support”
- Scroll down and select “Help” or “Support” to open the customer service chat.
5️⃣ Request Cancellation and Choose a Reason
- Select “I want to cancel my order” and provide a reason (e.g., ordered by mistake, long preparation time, changed mind).
- If the restaurant has not started preparing the food, the cancellation request is more likely to be approved.
6️⃣ Check Refund Status
- If your cancellation is approved, Zomato will initiate a refund based on its cancellation policy.
- Refunds typically take 5-7 business days to reflect in your original payment method.
⚠️ Important Notes:
✔ If the restaurant has already started preparing the food, Zomato may deny the cancellation request.
✔ If the order is out for delivery, cancellation is not possible.
B. Cancelling via Swiggy
If you placed your order through Swiggy, here’s how you can cancel it:
1️⃣ Open the Swiggy App
- Launch the Swiggy app and log in to your Swiggy account.
2️⃣ Navigate to “My Orders”
- Tap on the profile icon in the bottom right.
- Select “My Orders” to view your active and past orders.
3️⃣ Select the Active Domino’s Order
- Find your ongoing Domino’s order from the list.
4️⃣ Tap on “Need Help” or “Support”
- Scroll down and select “Need Help” to open the Swiggy support chat.
5️⃣ Choose “Cancel Order” and Provide a Reason
- Select “Cancel Order” and choose the reason (e.g., ordered by mistake, food taking too long, changed mind).
- If the restaurant has not started preparing the food, Swiggy may allow cancellation.
6️⃣ Check Refund Status
- If the cancellation is successful, Swiggy will process your refund as per its policy.
- Refunds are usually credited back within 5-7 business days.
⚠️ Important Notes:
✔ If the order has already entered the preparation stage, Swiggy may reject your cancellation request.
✔ Once the food is out for delivery, cancellation is not possible.
Refund Process & Timelines
Refunds vary based on where you ordered from and how you paid:
- Online Payments (UPI, Debit/Credit Cards, Wallets, PayPal, etc.) – Refunds take 5-7 business days to reflect in your account.
- Cash on Delivery (COD) – If unpaid, no refund is needed. If prepaid, follow up with the store.
- Zomato & Swiggy – Refunds follow their own policies, typically processing within 5-7 days.
- Domino’s Wallet/Store Credit – Some refunds may be issued as store credit instead of cash.
What to Do If You Can’t Cancel
If you’re unable to cancel your Domino’s order, don’t worry—there are still a few options to consider. Here’s what you can do depending on the situation:
🚫 Too Late? Order Already Out for Delivery
Once your food is out for delivery, cancellation is generally not allowed. However, you can:
✔ Refuse the order at the doorstep (this depends on store policy—some locations may still charge you).
✔ Contact Domino’s customer support and explain the situation to see if they can offer a resolution.
📧 Domino’s Email Support: guestcaredominos@jublfood.com
📞 Try contacting the toll-free number available for your area or location.
📞 Late Delivery? Request a Refund
Domino’s offers a free cancellation policy if your food is delayed:
✔ More than 60 minutes (regular days) = Eligible for a refund.
✔ More than 90 minutes (festival days) = Eligible for a refund.
If your order exceeds this time limit, call the Domino’s store handling your order or reach out to Domino’s customer support and request a full refund.
💡 Tip: Keep your order number and payment details ready when contacting support.
🔄 Modify Instead? Try Changing the Order
If you ordered the wrong item, you might not need to cancel—call the store immediately and ask if they can:
✔ Modify the order before it goes into preparation.
✔ Swap items if possible.
Some stores may allow small changes, but this depends on the location.
💬 Contact Customer Support for Help
If you’re facing any issues with cancellation, refunds, or delays, the best step is to contact customer support:
💬 Domino’s App/Website Support: Check the Help or Support section for live chat or issue reporting.
📞 Try calling the toll-free customer service number available in your area.
📞 Zomato Customer Support: Available via the Zomato app (Help section).
📞 Swiggy Customer Support: Available via the Swiggy app (Support section).
💡 If your order was placed via Zomato or Swiggy, Domino’s cannot cancel it directly. You must contact the respective platform for cancellation and refunds.
Final Thoughts
Cancelling a Domino’s order is possible, but timing is everything. Act fast, check your order status, and use the right method based on where you ordered from.
✔️ If ordered via the Domino’s app/website, check the cancellation option or call the store directly.
✔️ If ordered via Zomato or Swiggy, use in-app support before preparation starts.
✔️ If your order is delayed (60+ mins on regular days, 90+ mins on festival days), you are eligible for a full refund.
Not every cancellation will be successful, but knowing your options can save you time and frustration. Hope this guide helps—happy (and hassle-free) ordering! 🍕🎉
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